Shipping policy

Effective Date: June 30, 2026

Welcome to infinimarts.online. This Shipping Policy explains how orders are processed, shipped, and delivered. By placing an order on our website, you agree to the terms outlined below.

1. Business Information

Business Name: KRISHNA ENTERPRISE

Brand Name: infinimarts.online

Business Type: Proprietorship

Managed By: Rasikbhai Rupsinghbhai Chaudhari

GSTIN: 24BIIPC4443A1ZY

Email: infinimarts@outlook.com

Phone: +91 6354726899

Registered Office:

106, Arvind Apartment,
Near Shree Krishna Khana Khajana,
BRTS Road, Yamunakuat, Nana Varachha,
Surat – 395006, Gujarat, India.

2. Order Processing

All orders are processed after successful payment confirmation.
Orders are usually processed within 1–3 business days.
Orders are processed Monday to Saturday, excluding Sundays and public holidays.
During festive seasons, promotional sales, or high-order volumes, processing may take additional time.

3. Shipping Coverage

We currently deliver across India.

International shipping is not available unless specifically mentioned for selected products.

4. Estimated Delivery Time

Delivery timelines may vary depending on the destination.

Metro Cities: 3–5 Business Days
Other Cities & Towns: 4–7 Business Days
Remote Areas: 5–10 Business Days

Delivery estimates are approximate and may be affected by weather, transportation delays, courier operations, government restrictions, or other unforeseen circumstances.

5. Shipping Charges

Shipping charges, if applicable, are displayed during checkout before payment.

We may offer Free Shipping on selected products or promotional campaigns.

6. Order Tracking

Once your order is shipped, you will receive tracking information through Email, SMS, or WhatsApp (where available).

Customers can use the tracking number to monitor shipment status through the courier partner.

7. Delivery Attempts

Courier partners usually make multiple delivery attempts.

If delivery fails because:

Customer is unavailable
Incorrect address is provided
Customer refuses delivery

the package may be returned to us. Re-shipping charges may apply.

8. Incorrect Address

Customers are responsible for providing complete and accurate shipping information.

KRISHNA ENTERPRISE is not responsible for delays or delivery failures resulting from incorrect or incomplete addresses.

9. Delayed Shipments

Although we strive for timely deliveries, delays may occur due to:

Weather conditions
Natural disasters
Public holidays
Government restrictions
Courier operational issues
Transportation disruptions

Such delays are beyond our control.

10. Damaged Package

If your package appears damaged or tampered with:

Take clear photographs before opening.
Contact us within 48 hours of delivery.
Include your Order ID and supporting images.

We will review the issue and provide an appropriate resolution according to our Return & Refund Policy.

11. Missing Items

If any item is missing from your order, notify us within 48 hours after delivery.

Claims submitted after this period may not be accepted.

12. Delivery Confirmation

Orders are considered successfully delivered once marked "Delivered" by the courier partner.

Please ensure someone is available to receive the package at the delivery address.

13. Force Majeure

We shall not be held responsible for delays or failure to deliver caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, civil disturbances, transportation failures, or government actions.