Refund policy

Effective Date: June 30, 2026

Welcome to infinimarts.online, operated by KRISHNA ENTERPRISE. We value customer satisfaction and aim to provide a smooth shopping experience. This Return and Refund Policy explains the conditions under which returns, replacements, and refunds are processed.

By placing an order on our website, you agree to the terms of this policy.

1. Business Information

Business Name: KRISHNA ENTERPRISE

Brand Name: infinimarts.online

Managed By: Rasikbhai Rupsinghbhai Chaudhari

GSTIN: 24BIIPC4443A1ZY

Email: infinimarts@outlook.com

Phone: +91 6354726899

Registered Address:

106, Arvind Apartment,
Near Shree Krishna Khana Khajana,
BRTS Road, Yamunakuat, Nana Varachha,
Surat – 395006, Gujarat, India.

2. Return Eligibility

We accept return requests only under the following conditions:

Product received is damaged or defective
Wrong product delivered
Missing items in the order
Manufacturing defect (if applicable)

Returns are not accepted in the following cases:

Product used, altered, or damaged by the customer
Change of mind after delivery
Minor packaging damage that does not affect product quality
Products without original packaging or tags (if applicable)

3. Return Request Timeframe

Customers must request a return within 48 hours of delivery.
Requests made after this period may not be accepted.

4. Return Process

To initiate a return:

Contact us via email or phone.
Provide Order ID, product details, and clear photos/videos (if applicable).
Our support team will review the request.
If approved, we will provide return instructions.

Returned products must be sent only after approval.

5. Refund Policy

Once the return is approved and the product is received and inspected:

Refunds will be processed within 5–7 business days.
Refund will be issued to the original payment method (or bank account in case of COD orders).
Shipping charges (if any) are non-refundable unless the return is due to our error.

6. Replacement Policy

In case of damaged, defective, or wrong products:

We may offer a replacement instead of a refund.
Replacement will be shipped after verification and approval.
Delivery time for replacement will depend on product availability and location.

7. Non-Returnable Items

Certain items may not be eligible for return, including:

Clearance or sale items (if marked as non-returnable)
Personal-use items (if applicable)
Perishable or hygiene-sensitive products (if applicable)

8. Order Cancellation

Orders can be cancelled before they are shipped.
Once an order is shipped, it cannot be cancelled.
If cancellation is approved, refund will be processed within 5–7 business days.

9. Late or Missing Refunds

If you have not received your refund:

Check your bank account again.
Contact your payment provider.
Then contact us if the issue persists.

10. Shipping Costs for Returns

If the return is due to our error (wrong or defective product), we will bear the return shipping cost.
If return is due to customer error, shipping charges may be borne by the customer.